Get in touch, we’d love to hear from you!
Here are a few ways to reach out.
The convenience of instant messaging. Open in WhatsApp or use +27 11 043 5300.
It’s simple, cheap and when we’re at work responses are within seconds. It’s perhaps best to use our WhatsApp during the day, like most, our people sleep at night so they are fresh for you during the day!
Connect and chat to us on any of our social media channels:
If you want to notify us of anything or if you’d like us to contact you please don’t hesitate to send us an email to: firstname.lastname@example.org
Generally, our response rate on email is 30 minutes during working hours. Emailing us the previous night means that we will get onto your request first thing the in morning.
*We’re working remotely due to the global pandemic. *
When we are at the office, you can find us at our head office in the Metropolitan building at: 2 Mispel Rd, Bellville, Cape Town
Complaints and compliance regarding services, products and advice
If you have contacted us on the above-mentioned contact options and you received inadequate information or unsatisfactory service, you can complain in writing to Metropolitan’s Complaints Resolution Office:
Tel: 021 940 4682
Fax: 021 940 4934
PO Box 2212, Bellville, 7535
If your complaint is still not resolved, you may also contact:
The FAIS Ombud
The FAIS Ombud assists clients with complaints on advice or intermediary services. The Ombud provides a free service to you.
Tel: 012 470 9080
Fax: 012 348 3447
Share call: 0860 324 766
PO Box 74571, Lynwood Ridge, 0040
The Long-Term Insurance Ombud
The Long-Term Insurance Ombud assists clients with complaints about insurance. The Ombud provides a free service to you.
Tel: 021 657 5000
Fax: 021 674 0951
Share call: 0860 103 236
Private Bag X45, Claremont, 7735