Get in touch, we’d love to hear from you!
Here are a few ways to reach out.
*We’re working remotely due to the global pandemic. *
When we are at the office, you can find us at our head office in the Metropolitan building at: 2 Mispel Rd, Bellville, Cape Town
Complaints and compliance regarding services, products and advice
If you have contacted us on the above-mentioned contact options and you received inadequate information or unsatisfactory service, you can complain in writing to Metropolitan’s Complaints Resolution Office:
Tel: 021 940 4682
Fax: 021 940 4934
PO Box 2212, Bellville, 7535
If your complaint is still not resolved, you may also contact:
The FAIS Ombud
The FAIS Ombud assists clients with complaints on advice or intermediary services. The Ombud provides a free service to you.
Tel: 012 470 9080
Fax: 012 348 3447
Share call: 0860 324 766
PO Box 74571, Lynwood Ridge, 0040
The Long-Term Insurance Ombud
The Long-Term Insurance Ombud assists clients with complaints about insurance. The Ombud provides a free service to you.
Tel: 021 657 5000
Fax: 021 674 0951
Share call: 0860 103 236
Private Bag X45, Claremont, 7735