Contact US

Get in touch, we’d love to hear from you!
Here are a few ways to reach out.

Live chat

Live chat on our website – click on the blue help icon on the bottom right of your screen when on the website – live chat during working hours, leave us a message after hours and we will contact you.

Whatsapp

The convenience of instant messaging. Open in WhatsApp or use +27 11 043 5300.

Social media

Connect and chat to us on any of our social media channels:

Email us!

If you want to notify us of anything or if you’d like us to contact you please don’t hesitate to send us an email to: info@metgetup.co.za

Physical address

*We’re working remotely due to the global pandemic. *
When we are at the office, you can find us at our head office in the Metropolitan building at: 2 Mispel Rd, Bellville, Cape Town

Find out more!

Visit the About Us page to find out more about who we are and why we do what we do.

Complaints and compliance regarding services, products and advice 

If you have contacted us on the above-mentioned contact options and you received inadequate information or unsatisfactory service, you can complain in writing to Metropolitan’s Complaints Resolution Office:

Tel: 021 940 4682
Fax: 021 940 4934
complaints@metropolitan.co.za
PO Box 2212, Bellville, 7535

If your complaint is still not resolved, you may also contact:

The FAIS Ombud 

The FAIS Ombud assists clients with complaints on advice or intermediary services. The Ombud provides a free service to you.

Tel: 012 470 9080
Fax: 012 348 3447
Share call: 0860 324 766
info@faisombud.co.za
PO Box 74571, Lynwood Ridge, 0040

The Long-Term Insurance Ombud 

The Long-Term Insurance Ombud assists clients with complaints about insurance. The Ombud provides a free service to you.

Tel: 021 657 5000
Fax: 021 674 0951
Share call: 0860 103 236
info@ombud.co.za
Private Bag X45, Claremont, 7735