Contact US

Get in touch, we’d love to hear from you!
Here are a few ways to reach out.

Social media

Connect and chat to us on any of our social media channels:

Drop us a DM, and perhaps a cool compliment!

Email us!

If you want to notify us of anything or if you’d like us to contact you please don’t hesitate to send us an email to:

Generally, our response rate on email is 30 minutes during working hours. Emailing us the previous night means that we will get onto your request first thing the in morning.

Physical address

*We’re working remotely due to the global pandemic. *
When we are at the office, you can find us at our head office in the Metropolitan building at: 2 Mispel Rd, Bellville, Cape Town

DIY (do it yourself)

Like to do it yourself? You can also search our help-centre for answers to frequently asked questions

Find out more!

Visit the About Us page to find out more about who we are and why we do what we do.

Complaints and compliance regarding services, products and advice 

If you have contacted us on the above-mentioned contact options and you received inadequate information or unsatisfactory service, you can complain in writing to Metropolitan GetUp’s Complaints Resolution Office:

If your complaint is still not resolved, you may also contact:

The FAIS Ombud 

The FAIS Ombud assists clients with complaints on advice or intermediary services. The Ombud provides a free service to you.

Tel: 012 470 9080
Fax: 012 348 3447
Share call: 0860 324 766
PO Box 74571, Lynwood Ridge, 0040

The Long-Term Insurance Ombud 

The Long-Term Insurance Ombud assists clients with complaints about insurance. The Ombud provides a free service to you.

Tel: 021 657 5000
Fax: 021 674 0951
Share call: 0860 103 236
Private Bag X45, Claremont, 7735