Transacting Online

In addition to the Terms of Use, use of any facility to transact online is subject to these additional terms.

  1. General
  • Metropolitan GetUp provides facilities to transact online. These services are provided free of charge.
  • The facilities to transact online are referred to as the “Services”.
  • These terms constitute a binding agreement between you and Metropolitan GetUp. This is referred to as the “Agreement”.
  1. This Agreement
  • applies to users of the Services;
  • applies along with any other terms and conditions that apply to any product or service you may purchase from Metropolitan GetUp;
  • is effective from the first time you access the service.
  1. How does Metropolitan GetUp make this Agreement available to you?
  • Metropolitan GetUp may amend this Agreement from time to time. Should this happen, you may be required to accept the amended Agreement before continuing your use of the Service.
  1. Registration to use the service
  • You may not use false information or impersonate any person or entity to use the Services.
  • You agree that Metropolitan GetUp may verify your personal information and identity when you register to use the Service.
  1. Requirements to access the service
  • You are responsible for buying, installing and maintaining your connection to the internet and must pay all related costs and fees.
  • You are responsible for keeping your devices safe by updating to the latest versions of operating and security software and by running reputable antivirus software.
  • You may not install unauthorised software, modify system or data files or preferences, or bypass specific security features of the Service.
  1. Consents
  2. When you access the Service, you consent to:

  • Metropolitan GetUp using your information and online activity to continuously develop and improve the Service.
  • Allowing cookies to be installed on your device. Cookies are text files containing small amounts of information, which your computer or mobile device downloads when you visit the website. Cookies help us to understand how the website is used, let you navigate between pages and generally improve your browsing experience.
  1. Transacting
  • You authorise Metropolitan GetUp to execute any instructions sent by using the Service.
  • The normal transaction rules and requirements apply to instructions initiated through the Service.
  • Should you be required to provide additional documentation, Metropolitan GetUp will contact you directly.
  1. Availability
  • The Service may be unavailable from time to time due to routine maintenance, emergency repairs or circumstances beyond our control, e.g. electricity blackouts or telecommunications network problems.
  1. Privacy
  • You consent to Metropolitan GetUp processing your personal information, which includes collecting and using personal information, browsing history and mobile app activity for the purposes of providing and improving the Service.
  • Metropolitan GetUp will not share your personal information with any third party without your consent unless ordered by a court of law to do so.
  • You agree to allow Metropolitan GetUp to store cookies on your device.
  1. Protect your credentials
  • You must take the necessary precautions to prevent unauthorised persons to access the service using your credentials.
  • Metropolitan GetUp will not be liable for any transaction initiated on instructions which have been initiated by an unauthorised person using your credentials unless it can be shown that Metropolitan GetUp was negligent and such unauthorised person gained your credentials as a result of such negligence.
  • Depending on device capability, biometric authentication may be enabled. Any biometric recognition system on your device may be able to be used to unlock your device and access the Service. Metropolitan GetUp will treat such information accessed and transactions performed as if they were authorised by you.
  • Metropolitan GetUp will never ask you to tell us your credentials.
  • Metropolitan GetUp will never ask you to click on a link to confirm your credentials or provide personal information.
  • Metropolitan GetUp will never ask you to provide or confirm your credentials via an e-mail, SMS or instant message or any other form of insecure communication.
  • If you suspect that someone else knows your username or password, please change it immediately or contact Metropolitan GetUp to disable your account.
  1. Protecting yourself
  • Information sent over unsecured networks or communication systems or entered via public devices such as internet cafes, can be unlawfully monitored, intercepted or accessed. Metropolitan GetUp takes reasonable steps to prevent this but should you use the System over an insecure system, Metropolitan will not be liable for any loss you may incur.
  1. Termination of service
  • We may end the Service at any time or end your right to use the Service after giving you reasonable notice.
  • We may also end your right to use this Service immediately and without notice if:
    • You commit fraud against Metropolitan GetUp or are suspected of trying to do so,
    • If we believe your use of the service was inappropriate,
    • If the law requires us to do so.
  • You may terminate your use of the Service at any time.